|
1.
"I haven't rented from you before...
what do I need to
know?"
First of all, we need a customer ID
number. We use either your state
ID number or driver's license number.
This number is vital for two reasons.
- Phone numbers and
addresses change. These
numbers do not.
- You may be
trustworthy, but not everyone is.
If you disappear with our equipment,
we will be able to find you if we
have this information.
The minimum rental for
first-time customers is $50.00
A deposit of 25% is due
at time of order to reserve
your equipment. A deposit of 50%
is required for tent reservations.
Payment must be received in full 10
business days prior to delivery.
We accept Visa, MasterCard, or cash.
If you are placing an
order for delivery, we need to know the
following information:
- address and contact
information of recipient
- specific placement
of delivery and how that destination
is accessed (stairs, elevator size,
loading dock, doorway size, etc)
- delivery time
requirements
- anything you'd like
to know if you were carrying
something heavy into an awkward
space!
Generally, rentals over the weekend
are considered one rental.
2.
"Why do you need my
driver's license number before I
can
rent?"
We use either your state ID number
or driver's license number as your
customer ID number. This number is
vital for two reasons.
- Phone numbers and
addresses change. These
numbers do not.
- You may be
trustworthy, but not everyone is.
If you disappear with our equipment,
we will be able to find you if we
have this information.
3.
"What size linens do
I need to fit my tables?"
We have provided a chart that lists
compatible linens for all table sizes in
the LINEN category in our
RENTAL
INVENTORY.
4.
"How does delivery
work?"
Delivery availability and cost is
dependent upon the size of your order,
the delivery destination, and any
special instructions or stipulations.
Generally each delivery is priced on a
case by case basis.
A "normal" delivery is
considered to be a "dock to dock"
delivery during our business hours
Monday through Friday from 9 AM until 5
PM. Unfortunately, not all orders
meet delivery requirements - please
inquire.
The following are
delivery examples with approximate
costs:
-
John Smith is having a
surprise birthday party for his wife at
his home on a Saturday afternoon.
He needs tables, chairs, china,
glassware, and flatware for forty
people. Delivery must be between
10 AM and noon on that Saturday while
his wife is at the store. The
equipment can be picked up anytime on
Monday. The equipment can be
unloaded easily to his home's garage in
a town just outside of I-270. The
total amount of his rental order is
$200. Because of the specific time
requirements, delivery on a Saturday,
and the location, the approximate
delivery and pickup cost would total
around $100.00.
-
XYZ Catering Company is
having an event in an older building in
downtown Columbus. Their order
consists of three pieces of 4'x4'
staging, five 72" tables, and 50 Chivari
chairs. Delivery and pickup is
during regular business hours.
However, this building has no working
elevator, and the catering company would
prefer our crew to deliver to and pickup
from the second floor. Cost of
delivery and pickup would total around
$150.00. However, delivery and
pickup to an accessible loading dock
would be free due to the size of the
order.
-
Jane Doe's Flowers need
forty bud vases delivered to a downtown
hotel next week. Because of the
size of the order and the location of
delivery, delivery and pickup cost would
total approximately $25.00.
5.
"What is the Damage
Waiver and why is it required?"
The Damage Waiver is a service fee
that is part of your rental costs.
Because of this service, you will not be
responsible for accidental damage to our
equipment. For example, if a
couple of glasses break, a plate is
chipped, and a sheer overlay tablecloth
is returned with a snag in it, you will
not be responsible for the replacement
costs. It is simply our policy.
This is to alleviate the
pressures of renting equipment.
We do not want you to worry about one of
your guests accidentally dropping a
glass while you are trying to have a
good time entertaining. And we do
not want to worry about questioning our
client about a cracked platter the week
afterward. If a few things go
missing, you will not get a call.
However, the Damage
Waiver does not cover ALL damage, only
accidental damage not caused by
negligence or misuse. For example,
damage to linen caused by candle wax,
cigarette burns, or mildew is not
covered. Damage caused by leaving
tables outside while it rains is not
covered. Damage caused by using
charcoal in a propane grill is not
covered. Damage caused by using
silver-plated serving trays to hold
acidic fruit is not covered.
Damage caused by riding tables down a
hill like a sled is not covered.
(It has happened).
Keep in mind, missing
equipment is NOT covered by the damage
waiver. If a rack of 36 martini
glasses disappears, you are still
responsible for the replacement.
If you should receive
damaged equipment upon delivery, you
need to notify us at the time. We
reserve the right to replace any damaged
equipment prior to your event. If
we do not hear about the damage prior to
the event, we have to assume that the
damage occurred while the equipment was
in your possession. You can reach
us at any time at the emergency phone
number listed under
CONTACT US.
Please see the Damage
Waiver definition under
Terms and
Conditions for more info.
6.
"Why do I need a site
inspection before I can reserve a
tent?"
In order to make sure that the right
tent is used for the job, we require a
site inspection of the tent installation
area before any reservation can be made.
Our experienced staff will visit the
area with you to make sure that there
are no unexpected obstacles or concerns.
We think that this
policy benefits everyone and is the
responsible way to ensure that your
event runs safely and smoothly.
7.
"What size tent do I
need?"
 If you can tell us how many people
you want under the tent and what you
want those people to be able to do, we
can tell you what size tent you need.
Our sales staff can make a CAD of your
tent and its contents. For
example, if you need to be able to seat
200 people for a buffet-style dinner,
provide a stage for a three-piece band,
and have enough area for two bars and a
dance floor, we can show you how to fit
it all.
You may also check our
CHOOSING A TENT page under
TENTS.
These guidelines will get you started.
8.
"Do I need to wash my
dishes before they are
returned?"
No. Everything just needs to
be rinsed and free of food.
9.
"I need to cancel my
order. Am I going to be charged
something?"
No deposit is refunded if canceled
within one week of delivery.
Reservations canceled within 30 days are
subject to $25 processing fee. All
tent reservations canceled within one
week of scheduled setup are subject to
50% cancellation fee. Orders
cannot be canceled within 24 hours of
delivery.
10.
"Is there a quantity
discount?"
In rare instances, on very large
orders, we may offer a discount on a
package that includes tables, chairs,
china, linens, decor, tents, etc.
Our costs are the same
whether you rent 10 white resin chairs
or 1000. Warehouse space,
cleaning, maintenance, and labor
determine the price of equipment.
11.
"What does 'Festival
Quality' mean?"
For large outdoor events, we do rent
chairs that are considered "festival
quality." Basically, these are
metal and plastic folding chairs that
have been used A LOT and are no longer
pretty. Most of these chairs are
rusted, dented, and dirty and are only
appropriate for, well, festivals.
We continue to rent these chairs because
they are still useful and come in handy
for organizations that need hundreds or
thousands of chairs. We do not
recommend these chairs for weddings,
parties, or meetings.
12.
"I am tax-exempt. What kind of
paperwork do you
need on file?"
We need a copy of your "Sales and
Use Tax Blanket Exemption
Certificate" with signature and
Vendor's License / Tax ID Number.
If you do not have this form,
download it from the
Ohio Department of Taxation.
We cannot accept a Vendor's
License / Tax ID Number over the
phone. We must have a physical
copy with signature for our files.
|
